UAE, November 9, 2015 – Dubai Smart Government Department (DSG) and Knowledge and Human Development Authority (KHDA) have signed a memorandum of understanding (MoU), under which DSG will offer the necessary support for its electronic and smart shared services provided to KHDA in line with the directives of HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, for Dubai government services to be available round the clock.
The services which KHDA benefits from include the Government Resources Planning Systems (GRPS), Government Information Network (GIN), MyID, ePay, Government Service Bus, Correspondence Tracking System, SMS Dubai, eSurvey, Happiness Meter, eHost, eComplain, eSuggest etc.
The MoU also stipulates that the levels of this support and the priority-based response period should be specified with a view to fulfilling the leadership’s vision that efforts should be combined to achieve Dubai Vision 2021 and the ultimate goal of bringing happiness to customers.
Commenting on the MoU, H.E. Ahmad Bin Humaidan, DSG Director General, said: “DSG works as per a clear strategy aimed at reaching a connected and collaborative smart government by meeting the needs of all government entities in implementation of the smart government objectives as announced by HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and the directives of HH Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, for prompt transformation to smart government for Dubai to become the smartest and most innovative city in the world and for the UAE to consolidate its lead in smart transformation worldwide.”
Bin Humaidan added: “We have signed an MoU with KHDA based on our commitment to employ our enablers including advanced infrastructure, smart services, systems and high-level technical support with a view to improving the readiness of the smart services which KHDA benefits from as well as developing them and ensuring their sustainability based on our belief in the important role played by KHDA in building a high-quality educational sector for the happiness and improved satisfaction of customers.”
Meanwhile, H.E. Dr. Abdulla Al Karam, Chairman of the Board of Directors and Director General of the Knowledge and Human Development Authority, said: “This MoU is a significant step towards ensuring the sustainability of KHDA’s services as per the world’s best standards, benefiting from the high performance of the shared services provided by DSG.”
Al Karam believed co-operation between the two sides would serve the interests of customers including schools, universities, students, parents, educational staff, investors and government partners for building a high-quality educational sector keen on bringing happiness to its community.
Al Karam affirmed that KHDA is working on achieving the prudent leadership’s vision for all efforts to be combined in order to fulfil the UAE vision and Dubai transformation to the world’s smartest city, valuing DSG’s role and unique transformations of all Dubai entities. He also praised DSG’s methodology of work, which serves in consolidating the transformation to smart government, reiterating that KHDA is proud to strengthen its partnership with DSG and appreciates working with it.
Earlier, DSG has been awarded an ISO 20000:2011 Certification for IT service management, which proves its commitment to the global IT standards for improving the performance of services in general, and makes it highly qualified for effectively providing support services to government entities.
DSG has recently launched at Gitex Technology Week 2015 new smart shared services: Dubai Government’s CloudOne, which provides a smart shared infrastructure that enables Dubai government entities to easily access many IT resources, thereby saving the expenses and efforts needed to build these resources individually, and Watson interactive system, which employs artificial intelligence for the public dealing with government services. DSG has also launched Dubai Now that, combines a large number of smart government services for 22 Dubai government entities participating in the app so far.